I owned payment processing, licensing, and applied-AI features for the core platform.
- Built a WhatsApp AI agent with the WhatsApp Cloud API, OpenAI SDK, RAG, and platform context. Reduced standard per-message cost from ₹4 to ₹0.50, validated with curated evaluations.
- Engineered a payment pipeline processing ₹10M+ monthly, using event-ID deduplication and state machines to prevent duplicate charges and partial failures.
- Owned a centralized licensing platform for billing dates, invoicing, and credits across 5,000+ enterprise accounts.
- Shipped 10+ product features across permissions, user management, bulk operations, leaderboards, and configuration.